Return Policy
- Return & Store Credit Policy
Customers can request a return within 5 days of delivery if the product meets our return eligibility criteria. Please note that we do not offer monetary refunds for returned items.
Once the returned product passes our quality check, the amount will be credited to the customer’s OLYN account as store credit. This store credit can be used to place a new order on our website.
The store credit will remain valid for 6 months from the date of issue. After this period, the credit will automatically expire.
Store credit can only be used for purchases on our website and cannot be transferred or converted into cash.
- You can get in touch with us about any issues at contact@olyn.in. All queries will be solved between Monday and Saturday, 11 am- 6 pm. All pending queries will be solved on priority the next day.
- Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.
Exchange Policy
We offer exchanges in case of size issues or if you receive a defective or incorrect product.
Customers can request an exchange within 5 days of delivery at contact@olyn.in.
Exchange Eligibility
- The item must be unused, unwashed, and in original condition
- All tags and original packaging must be intact
- The item must not show any signs of wear or damage
- Rs. 150/- will be applied as a shipping and processing charge
Once we receive the returned product and it passes our quality check, the exchange will be processed.
If the requested size or product is not available, the amount will be issued as store credit, which can be used for future purchases.
Note: Exchange requests are subject to product availability.
Cancellations/Modifications
Orders can be cancelled or modified (change number, address, product style or size) if they have not yet been dispatched from our warehouse. Email us at contact@olyn.in to request changes.